Level 1 – Reaction – Detailed below are the evaluation results for 7 runs of a 2 days customer service training program that was conducted for HPRG, Health Products and Regulations Group.

AProgram Evaluation in Favorable Response (Total)

1

234567

%

1)Course content met my expectations

78

897477768477

79

2)Program was logically organized

77

908280738376

80

3)Program duration was just right

74

897568798779

79

4)Program is useful for my current and future needs

83

907875748379

80

5)Program fulfills my expectations

78

917575748480

80

6)Overall Rating for this course

81

918276748478

81

          
BFacilitator Evaluation in Favorable (Total)        
1)Facilitator is friendly and approachable

92

929289899488

91

2)Facilitator encourages questions and gives acceptable answers

85

858585839186

86

3)Facilitator’s explanation In concepts & instructions is at an understandable level

86

868685818885

85

4)Facilitator’s delivery is interesting & engages our attention through out

86

868684878986

86

5)Facilitator has a balance of presentation, group participation and other activities to aid learning

83

838383859086

85

6)Overall Facilitator Rating

88

888886859086

87

Level 2 – Learning

Teamworkbound programs have always met the requirement of maintaining high scores for level 1 evaluation of reactions. Our training programs have also shown dividends at level 2 evaluation of learning. Specifically addressing level 2 evaluation of learning by getting the participants to complete an online test that was developed on our web site. 146 participants completed this facet of the evaluation on line.

Teamworkbound also undertook a systematic audit of the employees who attended this training program. 85% of the learners were audited over a period of 12 weeks and quantifiable data was produced to showcase elements of skills learnt were being practiced at the work environment. Level 3 evaluation of application of skills undertaken systematically for this organization.

Our efforts and systematic customization of the curriculum, delivery and post program audit of skills led to a 2 placing improvement of this organization in an external survey that was conducted by Action Community for Entrepreneurship in 2009. This government agency, also bagged the prize for the organization that showed the most improvement in several dimensions in comparison to the previous year.

TeamworkBound training programs are holistic and carries a signature thumbprint of applying the skills that we facilitate are practiced in the work place. This is the difference that we bring to you in our training programs. Do contact us on e-mail if you want to find out more about our training programs on Customer service, Team dynamics, Leadership and Train the Trainer programs.

Ebnu Etheris, MA.IDT, B Ed&Trn