The programs that we run are very much experiential in nature. It usually entails training sessions that will require teams to see perspectives from a different point of view. For instance, we conducted a strategy planning workshop for a group of senior executives recently. The key challenge for this team is to rationalize the slow decline of the products they historically used in the past 85 years. From being a market leader in Europe, they have forayed into the Asia Pacific region, tapping on to the emerging markets around Singapore.
As teams grapple with strategies, one key need is for individuals to create mental models that will cast aside misconceptions and strategies used and abused before. Hence, the need to change the mental models of team member’s view of the challenges ahead. We undertake this with activities that will astound individuals when the solution is achieved. Its like a “aha” experience that gets the teams down in all fours, yes literally working out how new solutions can be worked on to increase their market share in a competitive environment.
The influence of our own mental models also dictate the way we behave in office or at home. For the endurance athlete, his mental model is centred on putting in hard work to achieve the athlete’s high. He trains day and night religiously. He ensures, training sessions are not missed and he knows the mileage for his runs, rides and swims must happen to compete and finish a race as tough as an Ironman. In retrospect, compare that with a Gambler who gets his high in a game of chance played out in a Casino. What constitutes a gambler’s mental model? The lucky charm he carries with him, the prayers he offers selectively, or the trepidation of losing his entire lifesavings, only to salvage it 10 times more in a throw of dice with his last throw. Statistically, that rarely happens. Sink in the right mental model and it helps you to do things right.
Here are some examples of how companies changed their mental models to remain competitive. Xerox, for instance transformed from a company that specialized in photography paper to one that is synonymous with Copy machines. Polaroid is a classic example of one company that did not change and they have died a natural death. Lets look within your Team members, how their mental models are shaped;
- Influence of others – your school, teachers, the books you read, and even mass culture, (national propaganda, through papers and news shapes you too)
- Personal experience – how we cope with challenges in life will affect our subsequent approaches to challenges that will come our way
- Rewards and incentives – your mental models are also shaped by the rewards you receive for holding on to them
- Reflections – reflecting on your actions, education and experiences will have a consequence impact on your mental models
- Critical incidents – not just experience, but an incident that has a profound impact on your views of the world, will change your mental models too ( I realized a half baked Colonel is capable of nothing less then being a cheat, plagiarizing on an assignment)
In a team building program, where strategy mapping is also weaved in, it helps when the facilitator is able to articulate and show the mental models that are holding them back. Its a plus if he is also a visual graphics facilitator.
The use of activities can help to drive these points across. We run one activity that has a statistical average of just 10% success when teams attempt them. It transcends logical thinking, and the solution usually blows them away, leaving our training sessions with a commitment to reach in deep, to break down barriers. We have achieved that with companies that we have worked with and we continue to create the same impact with clients who choose to work with us.
Wind, Yoram (Jerry), and Colin Crook, with Robert Gunther, Making better sense: How your mental model defines your world. Upper Saddle River, NJ: Financial Times Press, 2010.